Fixing a long or growing delay

If the translation is running much further behind than the usual few seconds, or the gap keeps widening as the service goes on, it's almost always related to how the speech is coming in. A couple of small changes make a big difference.

The most common cause

A fast speaker, or long sentences without pauses, can make the translated audio fall behind, because Glossa has to speak every word it translates and a rapid talker outruns it. The backlog then builds over time.

What helps

• Ask the speaker to pause briefly between sentences. Even a small breath gives Glossa room to catch up.
• Shorter sentences translate and play back faster than long, unbroken ones.
• A steady, moderate pace works better than rushing.
• Try the faster speed setting in your service settings, which lets the translated audio play back more quickly.

Confirm in dashboard: the exact name and location of the speed setting in service settings, then state it precisely here.

If it's not the speaking pace

Very occasionally, heavy demand at peak times could slow things down. We've since moved to new infrastructure to improve stability, so this is rare. If you see a persistent long delay that isn't explained by pace or sentence length, reach out to us at [email protected] with the date and time and we'll take a look.